Fees & Policies
Primo Medical Clinic is a private billing medical practice. You must pay for your appointment immediately after your consultation. All telehealth appointments are payable before your consultation.
You can pay by cash or debit card with our contactless payment EFT terminal. If you have registered your bank account with Medicare, we can process your rebate at the same time as your payment.
Your medical records are confidential and kept secure at all times, and are only accessible by authorised staff members.
Your feedback helps us improve our practice. We encourage our patients to complete the feedback form available from reception.
Primo Medical Clinic strives to provide quality health care to all our patients. If you wish to make a complaint, please speak directly to the Practice Manager who will endeavour to resolve any misunderstandings and grievances promptly.